Sunday, April 17, 2016

Who Pays Our Wages?

These words by Mahatma Gandhi are logical and true, yet seem to be such a difficult concept for many to grasp.

We can go about our days, starting and finishing work without giving so much as a thought to who actually pays our wages.

For many, we believe it is our employer and in the direct sense, this is true.  However our employer paying our wages weekly, fortnightly, monthly - whatever the case may be - is only one link in a chain of events.  A chain that we as the employee are an integral part of.  And so is the customer.

Why then is the customer often treated with no regard, respect or value?  

After all, a business would not be a business without them.  Indeed, many ideas only become a fully fledged business once customers are on board.  

But is it customers who make or break a business?  Or our treatment of them?

We live in a world where competition is a reality.  It is ignorant to think our customers do not have choice.

By having a product that meets their wants or needs will gain us a customer.  Treating them well will allow us to gain their loyalty.

If you think about it, it all comes down to communication.

Customer service is communication.  And there are countless ways we can communicate with our customers.  I'm not just talking about emails, phone calls or face to face.  I will be going through various ways to up the ante on our customer service levels in upcoming posts.

What truly matters is that the discipline we give to our service levels needs to be as automatic as getting dressed in the morning.  We must always remember how important the customer is and treat them as such.  This even goes for those customers who fail to offer a reciprocated level of respect in return.  More on how to deal with that later.

For now, regardless of our position in the company, even if we own it, we should never forget who really pays our wages.

Photo credit:

Tuesday, April 12, 2016

Autumn - Soup Season!

It's Autumn, which means it becomes Soup Season in our house.  I also revive Slow Cooker Tuesdays and even though it is Tuesday, I have not used the Slow Cooker today so will save that for another post!  Why on earth did I even mention it then?

Back to the soup.

You know that I am all about giving credit where credit is due.  I love this soup and back when Mum was still with us, she would ask for this soup which was a real compliment given she was rapidly reaching the point of not eating much at all.  This little beauty however seemed to always hit the spot.

So without any further ado...

Today's soup is by the lovely Kim McCosker over at 4 Ingredients: the super delicious and ridiculously simple LEEK AND POTATO SOUP.

Here are the 4 ingredients you will need:

45g butter
4 leeks, chopped
350g diced potatoes
1 litre chicken stock
I sauteed my leeks first up in the butter.

The remaining ingredients are added.  Ignore the cheeky bit of leftover cauliflower I snuck in!

Once the soup has boiled, reduce to a simmer, cover and cook until the potatoes are tender - about 40 minutes.  Zhoosh with a stick blender or blend in a blender (funny that) until smooth.  Your soup is now ready to serve.  The photo below is Kim's from her
4 Ingredients One Pot One Bowl book.  The link I have included will take you straight to purchase a copy should you wish.

This is not a sponsored post, just simply giving credit where credit is due and sharing the good secrets I happen to come across.  In this case, I happen to have the whole book of them!

Do yourself a 'flavour' and follow 4 Ingredients on FacebookInstagram and lose yourself in their Pinterest page.  Or head straight to their website

Bon appetit!  I'm off to serve dinner!